Refresh Rainbow
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Refresh Rainbow

If you’re experiencing an issue with the app where Rainbow unexpectedly crashes, this article will help!

App crashes can sometimes result in a blank “white screen” on the Rainbow app or crash completely.

The best way to resolve this is by performing a refresh on either your iOS or Android device followed by force quitting the app.

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Before following the instructions below, it’s important to note that this won’t affect your wallets, only the temporary data on your phone. With that being said, we would recommend you write down any secret phrases, save any data, or back up your wallets beforehand.

Refreshing on iOS:

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Step 1: Go to Settings (within Rainbow)

Step 2: Tap Developer Settings

Step 3: Tap Clear Local Storage

Step 4: Force quit and re-open Rainbow

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To force quit on iOS devices, you can check out these instructions: https://support.apple.com/en-us/HT201330
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Refreshing on Android:

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Step 1: On your home screen, press your finger down on the Rainbow app until a pop-up appears

Step 2: Tap "ⓘ" for app info.

Step 3: "Force Stop" the Rainbow app.

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Step 4: Click “OK”

Step 5: Open the "Storage" tab

Step 6: Select "Clear Cache" to delete all cached information

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