On occasion, you may open the app and see that your NFTs have disappeared — and are now MIA. Rest assured you still own your NFTs! Below, we’ll chat about some troubleshooting steps that you can take to have those NFTs viewable again 👇
First Step: Delisted Collection(s)
The first step is to determine if a collection has been delisted from a marketplace, such as OpenSea. Delisted collections will render as missing in the app. In order to have those collections viewable again, you’d need to directly connect with the marketplace involved (ex: OpenSea) and have the collection relisted.
Second Step: VPN
The next step is to confirm if you’re using a VPN. If you are using a VPN, you’ll want to de-toggle that and force quit Rainbow before re-opening the app.
Third Step: App Refresh
No VPN? Time for an app refresh!
How to Refresh Rainbow
If you're experiencing issues with Rainbow, a refresh can help. Learn how to refresh Rainbow on iOS and Android.
Still an issue?
Connect with us at: [email protected] with your public wallet address and any available screenshots and we’ll be happy to help!
Viewing Polygon NFTs
Rainbow is an Ethereum wallet with all Ethereum based NFTs being supported! We also support limited Polygon NFT collections. We're working on expanding that support and continuously aim to add collections to be viewable in your wallet.