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Missing NFTs
Missing NFTs

Missing NFTs

On occasion, you may open the app and see that your NFTs have disappeared — and are now MIA. Rest assured you still own your NFTs! Below, we’ll chat about some troubleshooting steps that you can take to have those NFTs viewable again 👇

First Step: Delisted Collection(s)

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The first step is to determine if a collection has been delisted from a marketplace, such as OpenSea. Delisted collections will render as missing in the app. In order to have those collections viewable again, you’d need to directly connect with the marketplace involved (ex: OpenSea) and have the collection relisted.

Second Step: VPN

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The next step is to confirm if you’re using a VPN. If you are using a VPN, you’ll want to de-toggle that and force quit Rainbow before re-opening the app.

Third Step: App Refresh

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No VPN? Time for an app refresh!

For iOS:

Step 1: Go to Settings (within Rainbow)

Step 2: Tap Developer Settings

Step 3: Tap Clear Local Storage

Step 4: Force quit and re-open Rainbow

For Android:

Step 1: On your home screen, press your finger down on the Rainbow app until a pop-up appears

Step 2: Tap "ⓘ" for app info.

Step 3: "Force Stop" the Rainbow app.

Step 4: Click “OK”

Step 5: Open the "Storage" tab

Step 6: Select "Clear Cache" to delete all cached information

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Always make sure before doing these steps that you have your secret phrase(s) written down and you’ve saved any data/backed up your wallet(s). While both these methods won't affect your wallets (only the temporary data on your phone), it’s recommended that you make these backups just in case!

Still an issue?

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Connect with us at: [email protected] with your public wallet address and any available screenshots and we’ll be happy to help!

Additional Readings:

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