Failed Payments
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Failed Payments

Ethereum purchases can fail for a few different reasons. We’ll explore what those reasons could be and how to troubleshoot!

To begin, we use a company called Wyre for our fiat on-ramp. They are incredibly strict with payment info, and as a result a lot of payments can fail even though all the information may look correct on your end.

Here are a few general errors for you to review:

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  • We only support Visa and Mastercard debit cards. Please note that the following are not accepted and will cause your purchase to fail:

  • Credit cards
  • Apple Cash
  • Discover Cards
  • American Express Cards
  • Some countries and states are not supported by our payment processor. The most common unsupported states are New York and Texas. If you reside in either, your purchase will fail. For a full list of all geographic restrictions, you can check out the toggled lists below or directly on Wyre’s site here.
  • Non-operational States in the US (Cards)
    • New York
    • Texas
    Non-operational Countries
    • Afghanistan
    • American Samoa
    • Angola
    • Anguilla
    • Barbados
    • Belarus
    • Bosnia & Herzegovina
    • Central African Republic
    • Congo (DRC)
    • Cote d’Ivoire (Ivory Coast)
    • Cuba
    • Ecuador
    • Eritrea
    • Ethiopia
    • Fiji
    • Guam
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Iran
    • Iraq
    • Kosovo
    • Laos
    • Lebanon
    • Liberia
    • Libya
    • Macedonia
    • Myanmar
    • Nigeria
    • North-Korea
    • Palau
    • Panama
    • Papua NG
    • Russia
    • Samoa
    • Serbia
    • Seychelles
    • Somalia
    • Sudan
    • Syria
    • Trinidad and Tobago
    • Turkey
    • Turkmenistan
    • Ukraine
    • US Virgin Islands
    • Uzbekistan
    • Vanuatu
    • Venezuela
    • Yemen
    • Zimbabwe

    We’d recommend reviewing the lists provided to confirm if you reside in any of those restricted locations.

  • A lot of banks reject transactions because they do not allow crypto purchases, we recommend checking with your bank to make sure they allow this.
  • For iOS users, our payment processor with Apple Pay is very strict about having your contact info (first and last name, billing address, email, phone number) exactly match the billing details associated with your card. We suggest going into your Apple Pay sheet and triple checking that your contact information is 100% correct!

What to do when your payment fails:

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If you’ve gone through the general errors and your purchase continues to fail, feel free to reach out to support at [email protected] with the error code you’ve received. We’ll be happy to help look into the error further and assist with any additional information we can provide!

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These codes typically begin with a WO followed by a random generated set of letters + numbers.